A critical question plagues the industry: are we polarizing our customers to the point of irrelevance? In our pursuit of exclusivity and luxury, we may be inadvertently alienating a large customer base, effectively shrinking our potential market. Is our “polishing” strategy sustainable or do we risk following the trail of the last rhino?
Moderator:
Adam Craniotes, Founder, Red Bar Group
Speakers:
Felix Baumgartner, Co-founder & CEO #URWERK
Davide Cerrato, CEO #bremont
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